Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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We would like to inform you about an important change regarding our batteries. The IoT module, which is currently present in some of our batteries, is no longer operational. We would like to share the reasons behind this decision with you.
In the past, we supplied batteries with a yellow GPS sticker (IoT module). This allowed customers to use additional features, such as pairing the battery, receiving push notifications, and receiving battery advice. We offered all of these services free of charge, without any additional costs to our customers. We invested in this to gain experience.
The current electric bicycles being delivered no longer have this module and cannot use these additional features. For the batteries that still have a yellow sticker/IoT module, these functions will also be discontinued.
After the update of the Van Raam E-bike app for iOS and Android, the ability to view battery data will be discontinued. The discontinuation of the IoT module has no further impact on the operation of the Van Raam E-bike app.
With the Van Raam E-bike app, you can set a different support mode on your Van Raam bike. You can also view information about the bike.
Why are we making this decision to disable the IoT module? Here are the main reasons:
Stability: We noticed that the connection via the IoT module was not always stable and did not meet our high-quality standards.
Cost vs. Benefits: The benefits of the IoT module did not outweigh the investments we made and would have to continue making to keep this platform running.
Technological Changes: The IoT module uses the 2G GSM network, which will no longer be supported in the Netherlands by 2025, rendering the module technologically outdated. In America and other countries, due to the phasing out, the 2G network coverage is already very poor. In Europe, support for 2G will also expire in the foreseeable future.
Security: The security of the connection between the IoT module and the server is becoming outdated, making it no longer possible to securely transmit battery data.
We understand that this may take some getting used to, and we sincerely apologize for any inconvenience. We remain committed to delivering high-quality products and services to our customers and look forward to new innovations in the future. If you have any questions about this change or would like more information, our staff is ready to assist you.
From July 2020 to September 2022, Van Raam delivered batteries with a yellow GPS sticker (IoT Module). With this, customers using the Van Raam e-bike app had additional features, such as pairing the battery and receiving battery advice. The IoT Module found in these batteries is no longer operational. Learn more about all the functionalities associated with the IoT Module.
Van Raam has two different types of motors: the Silent and the Silent HT electric motor. Read more about these motors in this article with video.The Silent HT has more Nm specially developed by us.
The Silent smart display is used to control the electrical system of your bicycle. This display will be introduced in April 2023. The display consists of two different parts. The information screen on your handlebar with two buttons and the button module close to your handle with four buttons. In this article, we will explain to you the different buttons and functions.
Are you interested in an adapted Van Raam bike with pedal support or do you already have a Van Raam bike with pedal support and wonder how to remove your battery from the bike, charge it and reconnect it to the bike? Then read on, through our video and article we will show you what types of batteries are available and how to attach and detach the batteries from the bike. Furthermore, we also explain how to charge a Van Raam battery.
We are happy to assist you! Please check our contact page or contact us directly using the options below.
