Privacy and Cookie Statement Van Raam Mobility B.V.

This privacy and cookie statement was last changed on 7 November 2024

Your privacy is of great importance to Van Raam Mobility B.V. (hereafter “Van Raam”). It is for this reason that we follow the regulations of the General Data Protection Regulation (GDPR), in the Netherlands (AVG). This means that we:

• Clearly communicate the objectives before we process your personal data, via this privacy and cookie statement;

• Keep as little personal data as possible and only save data that are needed for the stated objectives;

• Explicitly ask for permission before processing your personal data, where permission is required by law;

• Take all required safety measures to protect your data. We also require any third parties involved in processing personal data to do the same.

• Respect your rights, these include the right to request your data, correct, or the right to remove any personal data or contact details you provided to Van Raam.

In this privacy and cookie statement we explain what Van Raam does with information that is being gathered about you. In case you have any questions or would like to know what exactly we record, please contact Van Raam using the contact details that can be found at the end of this statement.
 
By using our services, our bikes with electrical pedal assist, and our website (www.vanraam.com) we gather different personal data about you. We also gather data in case you apply for work at Van Raam. For all our services, it is being stated which data we gather, what the objective is, and which retention period applies.

We offer services that help you. We are a manufacturer of unique special needs bikes. Van Raam's specialisations are tricycles, scooter bikes, tandems, side-by-side tandems, wheelchair bikes, transport bikes and low entry bikes or comfort bikes. Our bikes are all also available as electric bikes. To be able to deliver a bike through your dealer we use your name and contact details. We do this to execute the agreement. We keep this data until the service is delivered unless we must keep the data to comply with our (fiscal) legal obligation. For example, we are obliged to keep our tax records for 7 years

In order to be able to provide our services, we work together with suppliers. To do business with us as a supplier we use your (company) name, function and contact details. To receive deliveries and place new orders with suppliers, we need contact details of the persons working there. We have a legitimate interest in processing these contact details, otherwise it will be impossible for us to carry out the agreement with the supplier. We will of course not use these contact details for other purposes and will only keep them for as long as the supplier relationship exists, or you stop working at the supplier in question.

You can request a free test ride at our premises. We use your name, place of residence, e-mail, phone number and preferred bike. We do this to execute the agreement: to give you a free test ride. We also ask if there are additional details to be considered, for example if you have trouble bending your left knee. The data you fill in in this case can be data concerning health. We will only use this data if you give us permission to do so. We will keep this data until the moment your test ride ends.

We have different types of dealers. To find your (nearest) dealer (execution of the agreement) we use your postal code, city, and country. This data will not be stored.

With our configurator module you can interactively configure a specific bike. To do this, we use your name, place of residence, e-mail address, information provided by you in the input fields and any enclosed attachment(s). We do this to be able to send you an overview of your completely configured bike via e-mail (execution of contract). This information is being stored until the moment we send you the overview and configuration.

Dealers can order spare parts from us. To become a customer as a dealer you need to register first. For this purpose we use your (company) name, gender, address, place of residence, telephone number(s), fax number, country, Chamber of Commerce number, e-mail address, the information you enter in the fields and any enclosed attachments. We do this to create your account in which you can place orders (execution of the agreement). The information in your account will of course also be used for the completion of the order. We keep this information if your account exists unless we must keep the data to meet our (fiscal) legal obligation. For example, we are obliged to keep our tax records for 7 years.

Do you have a Van Raam bike, then you can share the experiences you have of using our products. We use your name, city, phone number, e-mail address, the description/experience you have filled in and any photos you have enclosed. With your permission we will publish your name, the product you have purchased, your photos and your experiences of our product on our website. We will retain this information until the experience is no longer relevant to website visitors, or until you have withdrawn your consent. You can withdraw your consent at any time.

We publish news articles via our website. If you are part of a news article we may use your information. We only do this if you have given us permission to do so. You can always withdraw your permission, in which case we will remove the article from our website.

Through our contact form you can ask us questions and requests. You can also call us and/or send us an e-mail. We will use your name, address, place of residence, e-mail address, telephone number and content of the message. We need these to process your contact request. We will retain this information until the contact request has been processed or, if a customer relationship arises from the contact request, for as long as the long as the customer relationship continues.

You can apply for a job at Van Raam. When you apply with us, we collect your name, gender, date of birth, telephone number, e-mail address, photo, address, work level, work and training experience, motivation, résumé, availability, references and any attachments and information you may have enclosed. We process this application data in preparation for the possible conclusion of an employment contract and - if you come to work for us - to be able to execute your employment contract.
 
A social media and Google search can be part of the application procedure. This is necessary to ensure that our image is maintained when hiring new staff. We do this based on our legitimate interests. For this purpose, we will search your name on Google and your profile on various social media channels. This of course as far as these profiles are public; we will not ask you to grant us access to a protected social media page or to make a connection with us. The results of the research will be discussed with you. If you object to this, you can indicate this by e-mail at the time of your application.
 
The personal details will be stored for a maximum of six (6) weeks after the position has been filled. We will retain this personal information so that we can contact you if the position becomes vacant again within the probationary period. If you give us permission to do so, we will retain your application details up to one year after the end of the application procedure. You can withdraw your permission at any time. We will then remove your personal data from our system.
If you come to work at Van Raam, we will keep your application data in your personnel file. After two years of employment, we will remove the application data from the personnel file.  

We offer an e-bike app for our end users, which can be used with your Van Raam account. Van Raam offers various functionalities with the e-bike app. The text below you can read an overview of the data we receive and its intended use:  

Dealers can use a dealer app, dealer web portal and dealer tool specifically designed for their use. The data from the e-bike app and the customers’ web portal are linked to the information entered by the dealers in the dealer app, dealer tool and dealer web portal. The table below shows an overview of the data we receive from the dealer and its intended use:

It may happen that we provide your personal information to other companies or institutions (third parties) because:

• We have requested them to process certain data;

• It is necessary to carry out the agreement with you;

• You have given permission;

• We have a legitimate interest in doing so;

• We are legally obliged to do so (e.g. if the police demand in case of suspicion of a crime).

 
The following types of third parties process your personal data:

• Our hosting provider

• Out IT service providers

• Our dealers

We share data collected through the batteries with our dealers by making it available through the dealer app, dealer web portal and dealer tool. We have made agreements with the dealers on how to handle your data in a data exchange agreement. The table below shows an overview of the data in the data exchange agreement. The table below shows an overview of the data we share with our dealers:

We use cookies on this website. A cookie is a small file that is sent with pages of this website and stored by your web browser on the hard drive of your device. The information stored in it can be sent back to our servers the next time you visit us.
 
Our website uses the following types of cookies: 
 

• Functional cookies

These cookies are used to ensure that certain parts of the website work properly and to store the preferences you have specified. An example of this is managing functions such as fonts.
 

• Analytical cookies

These cookies are used to provide insight in how you use our website. By means of these cookies we can, for example, see which (sub)pages you visit and how long your visit to our website lasts. We then use these insights to improve the website’s functionality and make it more user-friendly.
 
 
When you visit our website for the first time, we display a message with an explanation about the cookies. We will ask you to agree to the use of these cookies. The table below gives an overview of the cookies we use:

*Google Tag Manager Privacy Shield
Privacyverklaring

**Google Analytics Privacy Shield
Privacyverklaring

***Hotjar, Maltan Privacy Statement

****Pinterest Privacy Shield

You can disable the placing of the cookies via your browser, by doing so some options on our website will no longer work properly. For more information about enabling, disabling and deleting cookies, please follow the instructions and/or use your browser’s Help function.

We use social media buttons on our website. By clicking these, you are redirected to the relevant social media networks. This gives visitors the option to share content within their own network. Social media buttons are active because of bits of code that originate from the social media networks. We have no influence on this and no permission for using these is required. We advise you to read the privacy statement of these websites before using them:
 

• Facebook (privacy statement)

• X (privacy statement)

• Pinterest (privacy statement)

• Instagram (privacy statement)

• YouTube (privacy statement)

 
The information is transferred to and stored by Facebook, X, Pinterest, Instagram, or YouTube on servers in the United States. These parties adhere to Privacy Shield principles and are affiliated with the United States Department of Commerce Privacy Shield program. This means that there is an adequate level of protection for the processing of any personal data.

Security of personal data is very important to us. We ensure that your personal data is properly secured with us. We always adjust the security and pay close attention to possible threats.

When our website changes, we of course must also change the Privacy and Cookie Statement. So always pay attention to the date above and check regularly for new versions.

If you have any questions or want to know what personal information, we have about you, you can always contact us. See the contact details below.
You have the following rights:

• Right of inspection: you have the right to inspect the data we process about you.

• Right of rectification: you have the right to correct or update the personal data we process about you if it is incorrect or incomplete.

• Right to revoke your consent: you can always easily revoke your consent.

• Right of objection: you can object to the processing of your personal data.

• Right of removal: you can ask us to remove your personal data.

• Right to transferability of data: if it is technically possible, you have the right to have the personal data we process about you transferred to a third party.

• Right to restrict processing: In some cases, you may request that we (temporarily) limit the processing of your personal data, which means that we will process less of your data.

At your request, we may ask you to identify yourself. To do this, we request data to ensure that you are the right person to whom the personal data belongs.
In general, we will comply with your request within 30 days. However, this period may be extended for reasons relating to the specific rights of data subjects or the complexity of the request. If we extend this period, we will inform you in a timely manner.

If you feel that we are not helping you in the right way, you have the right to file a complaint with the privacy supervisor. For the Netherlands, this is called the Personal Data Authority. 

 Van Raam Mobility B.V.
Guldenweg 23, 7051 HT Varsseveld
E-mail address: info@vanraam.com
Phone number: +31 (0)315 257 370
KvK-number: 09091449