Frequently asked questions

With new bikes you will always receive a user manual. If you prefer to read the user manual digitally or you haven't received yours. The user manuals are all uploaded on the Van Raam website. You can find them on the product page of your bike under 'price/documentation'. This digital version is always the most up-to-date version of the user manual.

Every Van Raam bike has a framenumber. The location of the framenumber is slightly different for each bike. The location for your specific bike can be found in the user manual that you received with your bike. You can also find the user manual on the product page of your bike under 'price/documentation'. The framenumber of your bike consists of 11 numbers. The number is present on a sticker with a barcode. The sticker is placed under the topcoat of your bike and cannot be removed. The framenumber is a unique identifier for your bike. Through the framenumber we can find out how and when it was delivered an to which dealer, and what options are supposed to be on it. If there are any problems with your bike, It is always good to have the frame number ready. You can read more about the framenumber in the article 'The frame number on the special needs bikes from Van Raam'.

The first six numbers of your framenummer give away the date of the day, on which your bike's frame was powder coated in our factory. For example a bike with framenumber 210525XXXXXX, was powder coated on 25 May 2021. For bikes older than 2021 the sequence of the framenumber is slightly different, for example; 160820XXXXX is a bike powder coated on 16 August 2020. You can read more about your frame number and where to find it in the article 'The frame number on the special needs bikes from Van Raam'.

The warranty applies to all defects in the product that have been proven to be caused by a material or manufacturing fault. We give 5 years standard warranty on the frame, paintwork and front fork. For all other accessories and parts (except weared parts), we use the statutory warranty period of 2 years. View our warranty page. Please contact your Van Raam dealer for more information regarding warranty.

Declaration of Conformity can be found on our website under each bike at the price/documentation tab.

The warranty covers all shortcomings of the bike, which are proven to be a result of incorrect use of material or incorrect manufacturing. The warranty on the frame and front for is for a period of 5 years. For all accesories and other parts (except normal wear), the warranty period is 2 years. The warranty is only applicable to normal use and maintenance according to the user manual. You can find more information on the warranty page. If you have any questions about your specific bike, you can contact your dealer.

The warranty on the frame and front for is for a period of 5 years. For all accesories and other parts (except normal wear), the warranty period is 2 years. On our warranty page you can read more about Van Raam's warranty. If you have any questions about your specific bike, you can contact your dealer.

You should contact your Van Raam dealer about the warranty.

In case of any malfunction or defect, you should immediately contact your Van Raam dealer, also when this is outside of the warranty period. Your dealer can, on behalf of you, contact Van Raam about warranty.

We recommend that the bike is checked each year by the dealer who has supplied you the bike. When flaws and defects occur you should immediately consult your dealer. In your user guide it is explained how you can perform regular maintenance procedures yourself. The user manual can always be found on the internet. Read more on the maintenance page.

The Van Raam bikes are designed for normal use on a flat, solid terrain. The usual caution for cycling should always be observed. Simultaneously, the safety instructions as described in the user manual should be observed carefully. The user manual was delivered to you with your bike, it can also be found on the productpage of your bike under 'price/documentation'. Also take note of the local rules and regulations that are in place when participating in road traffic. In order to make sure your bike is always in it's best condition, and to make sure you can enjoy your bike as long as possible, it is important to properly maintain your bike. In the user manual that comes with your bike you can read more about this maintenance. If you've lost your user manual, you can find it on on our website on the productpage of your bike under 'price & documentation'. Aside from this, make sure your bike is in for maintenance at least once a year. Your Van Raam dealer can carry out this maintenance for you. The first service for you bike is supposed to take place after the first 200 kilometres or 2 months of use. Read more about maintenance on the maintenance page.

In order to make sure your bike is always in it's best condition, and to make sure you can enjoy your bike as long as possible, it is important to properly maintain your bike. In the user manual that comes with your bike you can read more about this maintenance. If you've lost your user manual, you can find it on on our website on the productpage of your bike under 'price & documentation'. Aside from this, make sure your bike is in for maintenance at least once a year. Your Van Raam dealer can carry out this maintenance for you. The first service for you bike is supposed to take place after the first 200 kilometres or 2 months of use. Read more about maintenance on the maintenance page.

In case of malfunction or defects, you should immediately contact your Van Raam dealer. Your dealer can carry out most repairs. In case there is the need to replace safety related components (especially the frame, brakes, steering mechanism, lights, front fork, or the dirve) this needs to be done by an official Van Raam dealer. When you choose to replace components yourself, you will also be responsible in case of any damage or injuries as a result of this. You should only use official Van Raam spare parts which can be ordered from your dealer. Upon request, a dealer can provide more information about a repair.

Unfortunately it is not possible to bring your bike to Van Raam for maintenance. Your Van Raam dealer can carry out maintenance and repairs for you. Make sure that you bring in your bike at least once a year for service. This will greatly decrease the risk of defects or malfunctions of your bike. In your user manual you will find a page 'service, maintenance and modifications'. The first service appointment should be scheduled after 200km or after the first 2 months of use.

Parts are to be supplied by verified Van Raam dealers. Contact the dealer in your area to order an item.

The delivery time of spare parts is highly dependent of the specific part you want to order. We always do our best to keep as many parts as possible in stock in order to keep delivery times low. To figure out what is the exact delivery time for your needed part, it is best to contact your Van Raam dealer. They can verify the current delivery time for you.

You can first consult the manual of your bike. With new bicycles, we always provide an user manual. If you prefer to view it digitally or if you haven't received it, you can find the instruction manual on the Van Raam website, on the product page of the respective bicycle, under the section 'Price/Documentation'. If the problem is not resolved, contact the dealer or institution that has delivered you the bike. At very specific problems your supplier will contact Van Raam to try and solve the problem.

When you're stuck somewhere with a malfunction or defect, immediately contact your Van Raam dealer for a repair. Some Van Raam dealers offer roadside assistance. For this you can contact your dealer. Insurance companies often also offer roadside assistance.

Make sure the bike is stripped of aggressive agents such as brine or bird droppings, that there is sufficient air in the tires, remove any batteries from the bike and store it in a dry and heated environment. Charge the battery every month. Before using the bicycle again, check all moving parts and perform a minor maintenance on the bike. It is also an excellent time to perform major maintenance on your bike during this time, since you don’t use your bike. Read more on the maintenance page.

You can view all our instructional videos on our YouTube channel. For each of the Van Raam bikes there is a product video. You can also find other videos about Van Raam, innovation and many other topics on our YouTube channel. For an easy overview, we've sorted all our videos into playlists. Have a look at our playlists to find easily what you might be looking for.

At various dealerships, there are possiblities to trade in a Van Raam bike. You can contact your Van Raam dealer to learn about the possibilities.

Through our dealer locator you can find a Van Raam dealer in your area. You can select your country and enter your postal code or city to search for a dealer. You can read and watch in the article 'How to find a Van Raam dealer? (Video)' how this works. There is also the option to filter dealers based on the type of store they are. Once you've found a dealer you can use the button 'read more' to view more information.

Van Raam has various types of dealers. You can purchase a Van Raam bike from each of these dealers. They can also carry out repairs and do maintenance for your bike. The different types of dealers are Van Raam Premium Dealers, van Raam Dealers, Van Raam Service Partners, Van Raam Rehabilitation specialists (medical device suppliers), and Rental locations. Read more about these different types of dealers in the article 'Find a Van Raam Dealer near you'.

Through our dealer locator you can find a Van Raam dealer in your area that can carry out maintenance and repairs for your Van Raam bike. You can search for dealers by selecting your country and entering your city or postal code. The dealer locator will automatically show dealers near you. If this is too far away, we recommend that you contact us at +31 (0)315 - 25 73 70 or info@vanraam.com, and we will work together with you to find a possible solution.

Through our dealer locator you can find a Van Raam dealer in your area. You can select your country and enter your postal code or city to search for a dealer. Once you've found a dealer you can use the button 'read more' to view more information. If you want to contact them, you can click reveal phone number, or e-mail address. You can also click the link to directly go to their website.

Through our dealer locator you can look for a different Van Raam dealer in our area. In case there are any current affairs with your dealer, you can contact Van Raam via +31 (0)315 - 25 73 70 or info@vanraam.com.