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Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).

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Van Raam is a Dutch producer of unique custom bikes. Want to know more about our company or special needs bikes?

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Manufacturer's warranty on a Van Raam bicycle USA

Register now and claim an extra year of warranty!

At Van Raam, we are committed to quality. That’s why, when you purchase a new Van Raam bike, you not only receive the standard 1-year manufacturer’s warranty, but we also offer an additional second year of warranty if you register your newly purchased bike. The warranty covers any defects proven to result from material or manufacturing faults.

How to register your Van Raam bike for an extra year of warranty:

  1. Have your proof of purchase and your bike’s frame number ready. If the frame number is not listed on your proof of purchase, you can find it on the bike itself and on your paper user manual. On the page 'the frame number on the special needs bikes from Van Raam' it explains where to locate the frame number on a Van Raam bike.

  2. Fill out the form below and submit your registration online within 10 days of purchasing your bike. Attach a copy of the original proof of purchase to this certificate.

  3. You will receive a confirmation email confirming that you now have 2 years of warranty on your Van Raam bike, instead of the standard 1 year. Keep this email for your records.

This extended warranty, which goes beyond the legally required 1-year warranty, is only valid if the following conditions are met:

  • You are the first and original end-purchaser ("Customer") of a Van Raam special needs bicycle and any parts thereof supplied by a Van Raam authorized dealer in the United States or Canada ("Product").

  • You registered your bike within 10 days of purchase by submitting the completed form online to Van Raam. A copy of the original proof of purchase must be attached to your registration.

  • The bike has been used under normal conditions and maintained according to the guidelines outlined in the user manual.

Warranty registration form USA
Type dealer name

Terms and Conditions *

THIS WARRANTY EXTENDS TO THE FIRST AND ORIGINAL END-PURCHASER (“CUSTOMER”) OF A VAN RAAM SPECIAL NEEDS BICYCLE AND ANY PARTS THEREOF SUPPLIED BY A VAN RAAM AUTHORIZED DEALER IN THE UNITED STATES OR CANADA (“PRODUCT”). THIS WARRANTY IS VALID FOR A PERIOD OF ONE (1) YEAR AFTER THE DATE OF PURCHASE AND WILL SOLELY BE EXTENDED TO TWO (YEARS) AFTER THE DATE OF PURCHASE IF THE CUSTOMER RETURNS THE COMPLETED FORM TO VAN RAAM ON THIS PAGE WITHIN TEN DAYS AFTER THE DATE OF PURCHASE. PLEASE ATTACH A COPY OF THE ORIGINAL PROOF OF PURCHASE TO THIS CERTIFICATE.

Description of warranty
Under this warranty (“Warranty”) Van Raam warrants to Customer that the Product it supplies is free from material errors and defects in materials and workmanship for a period of one (1) year after the date of purchase. The Warranty period will solely be extended to two (2) years after the date of purchase if Customer returns the completed form on this page within ten days after the date of purchase. A copy of the original proof of purchase must be attached to this certificate. The Warranty covers the repair or replacement of components and parts of the Products. For the purpose of this Warranty, error means any substantive failure of the Products to comply with functional or material technical specifications set forth in the Product user manual, issued by Van Raam.

The Warranty will be valid only if:

1.       The Product has been maintained conform Van Raam’s Product user manual;

2.       The Product has been used by Customer for its intended use only, as described in Van Raam’s Product user manual; and

3.       Customer strictly complies with all obligations set forth herein.

Customer obligations
Customer is not permitted to fit Products with spare parts or accessories other than those prescribed in the Van Raam Product user manual. Under no circumstances may Customer fit the Products with an engine that has not been approved by Van Raam in writing. Breach of these obligations will terminate the Warranty with immediate effect.

In case of a defect, Customer must:

1.       Stop using the Product immediately, unless instructed by the Dealer or Van Raam in writing otherwise;

2.       Contact the Dealer immediately at the address above, but not later than fourteen (14) days after the defect first occurred, was first discovered, or reasonably should have been discovered. Any Warranty claim must be substantiated by clear pictures and an explanation of the experienced defect, pointing out the expected cause;

3.       Allow the Dealer or Van Raam to inspect the Product at Customer’s premises during regular business hours and any defective parts must be made available for inspection by the Dealer or Van Raam and should be shipped to the Dealer or Van Raam upon first request; and

4.       Follow all instructions by the Dealer or Van Raam.

Warranty limitations and exclusions

1.       The Warranty does not apply to third-party parts and components that are part of a Product. Those third-party parts and components will be covered by the warranty of the supplier and/or manufacturer, if any.

2.       The Warranty is personal and cannot be transferred or assigned by Customer without prior written approval of Van Raam.

3.       Replaced parts will become property of Van Raam.

4.       The Warranty does not cover faults or damages arising from normal wear and tear, faulty, careless or improper installation or treatment, improper storage of the Product, unauthorized use or misuse of the Product, unauthorized modifications, installation, repairs or other unauthorized work on the Product, including installation of replacement parts that are not in accordance with the Van Raam Product user manual, failure by Customer to comply with the Dealer or Van Raam instructions, guidelines and manuals, improper, defective or extreme environmental circumstances or events outside our reasonable control (force majeure), or a failure caused by parts supplied by or on behalf of Customer, or parts specifically requested by Customer.

5.       The Warranty does not cover faults or damages resulting from Products or part of Products that were specifically designed and/or manufactured by Van Raam for Customer in accordance with Customer’s specifications. Additionally, any damages or losses resulting from changes in design or materials requested by Customer that have affected the quality of the Products and/or its parts negatively, as indicated by Van Raam in writing, will not be covered by the Warranty.

6.       The Warranty does not cover subtle color variations in the coating of lacquer of the Product and degradation in the coating of lacquer of the Product, or other non-conformities which do not harm the functionality of the products.

7.       The Warranty claim will lapse if the Customer is in default regarding payment or otherwise fails to fulfil its obligation(s) under the agreement.

Disclaimer
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, CONCERNING THE PURCHASE, USE OR CONDITION OF ANY PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OR CONFORMITY WITH ANY DESCRIPTION OR SAMPLE. EXCEPT AS SET FORTH IN THIS WARRANTY, ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND OTHER TERMS IMPLIED BY LAW ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

Limitation of liability
IN NO EVENT SHALL VAN RAAM, ITS AFFILIATES OR ITS LICENSORS BE LIABLE, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER FORM OF LIABILITY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. VAN RAAM’S AGGREGATE LIABILITY FOR CUSTOMER’S CLAIM IN CONNECTION TO PRODUCTS SHALL NOT EXCEED THE TOTAL PAID BY CUSTOMER FOR THE PRODUCTS IN CONNECTION TO WHICH THE DAMAGING EVENT OCCURRED. IN THE EVENT OF A BREACH OF THE WARRANTY, VAN RAAM’S LIABILITY IS LIMITED TO REPAIRING OR REPLACING THE RELEVANT PRODUCTS DELIVERED FREE OF CHARGE OR REIMBURSING THE PRICE CHARGED FOR THEM, AT VAN RAAM’S SOLE DISCRETION.

Applicable Law and Arbitration
These Warranty terms shall be governed by and construed in accordance with the laws of the State of New York, USA, or by the state of residence of Customer, if required by mandatory law of such state.  Any dispute, controversy or claim arising out of, relating to or in connection with this Warranty and/or the Product, including the breach, termination, or validity thereof, shall be finally resolved by arbitration. Customer agrees to arbitrate solely on an individual basis and acknowledges and accepts that this Warranty agreement does not permit class arbitration, or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of these arbitration terms remain in force. All disputes and controversies arising out of or relating to these Warranty terms and or the Products shall be finally and bindingly resolved under the Consumer Arbitration Rules of the American Arbitration Association in front of a sole arbitrator. The place of arbitration shall be New York, New York or, if required by Customer’s state laws or regulations, in the capital of the state of residence of Customer. The language of the arbitration shall be English. Any award, verdict or settlement issued under such arbitration may be entered by any party for order of enforcement by any court of competent jurisdiction. ANY CAUSE OF ACTION AGAINST VAN RAAM, REGARDLESS WHETHER IN CONTRACT, TORT OR OTHERWISE, MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

For more information about the terms and conditions of Van Raam Inc., we recommend that you carefully review our general terms and conditions.

Warranty claims can be submitted through official Van Raam dealers to Van Raam North America Inc., a Delaware corporation, at claim@vanraam.com. Always include your frame number with your claim.