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Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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Van Raam is a Dutch producer of unique custom bikes. Want to know more about our company or special needs bikes?
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In 7 steps connect and read out Van Raam dealer tool
As a Van Raam dealer it is important to be able to read and connect a bicycle properly. This is important to know in order to provide customers with a good service. As a customer it is interesting to know that this is possible. In this article and in the related video you can learn how a Van Raam dealer can connect and read out a Van Raam bicycle with the Van Raam dealer tool.
Van Raam dealer for customers
As a manufacturer, Van Raam has dealers in more than 20 countries, who sell Van Raam's adapted bikes. Furthermore, they also deliver them take care of the service and arrange the warranty. Our adapted bikes can be bought worldwide in America, Australia, Israel, Iceland, Norway, Spain, Italy and other countries. Find your nearest Van Raam dealer and ask for a test ride. Learn all about the different Van Raam dealers and see where you can find a Van Raam dealer near you.
If you have any questions, you can always contact your dealer or contact Van Raam.
Connect and read out the dealer tool as a dealer
As a dealer it is important to be able to read and connect a bike properly in order to be able to adjust the bike to the customer's individual needs and thus provide the best possible service.
Take a look at the Van Raam service video below and see how you as a dealer can connect and read out a Van Raam bicycle correctly.
For dealers step by step guide to connect with dealers Tool
In the following you can read step by step what you can see in the video above and learn how to connect the bike to the right way.
Step 1:
Connect your silent parameter cable to the display cable. To do this, first unscrew the display cable from the display. You do not have the Silent Parameter Cable? Then you, as a dealer, can order it from Van Raam with article number 103-5111.
Step2:
Go to the pedal support page on the Van Raam website. Here you scroll to the bottom of the page until you reach the "Download Software" section.Â
Step 3:
Then download the "Van Raam Dealer tool" program by clicking on the underlined link.
Step 4: Â
Open the dealer tool after it has been downloaded.Â
Step 5:
Log in to the Dealer Tool with your Dealer Username and Dealer Password. You need a dealer account to use the Van Raam dealer tool. Don't you have a dealer account yet? Then register on the Van Raam portal.
Step 6:
Once you have logged in, the bike will automatically connect to the system. If this is not the case, repeat the first step.
Step 7:
You are now successfully connected to the Van Raam bicycle. You can now view all the bike data.
Change support modes in the dealer tool
From time to time it happens that customers need different settings in the pedal support, depending on the disability and needs. Do you want to customize support modes in the dealer tool? To change and duplicate support modes, your bike must be connected to the Van Raam software. Learn how you can duplicate and customize bicycle support modes, programs, in the article and video:"Adapting and duplicating support modes as a Van Raam dealer“
Install and test new components
When a new motor or controller is installed on a Van Raam bicycle it must first be installed and tested. As the service of a dealer is very important to ensure the mobility of the customer, Van Raam gives in this video and article a detailed instruction how to do this exactly and thus provide the best performance of the system for the customer. So in the article "Van Raam bike install and test new components" and accompanying video you will learn how you, as a dealer, can read and test new components.Â
Connect your adapted bike with the Van Raam E-Bike App
In this article "Connect your adapted bike to the Van Raam e-bike app" and video you will learn how you as a Van Raam bike owner and also as a dealer, this can be relevant for service services, can connect an electric Van Raam bike to the E-Bike App.
Do you have any questions?
We are happy to assist you! Please check our contact page or contact us directly using the options below.