Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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Van Raam bicycles with pedal assistance are smart e-bikes. These can be connected to the Van Raam e-bike app. In this article, we'll tell you more about some of the features of this app and how it works.
Before you can use the Van Raam e-bike app, you need to download the app on your phone. This can be done for free through the Google Play Store (voor Android) or the Apple App Store (IOS).
When you use the Van Raam E-Bike App for the first time, you have to create an account. Based on this account, information is stored, such as the frame number. When creating an account, you enter your email address and a password. The password must meet a number of requirements, it must be;
at least 8 characters long
contain a capital letter
contain a number
contain a special character (such as an exclamation mark)
After creating an account, you will receive a registration confirmation via email. In the email there is a confirmation button, if you click on it the registration is complete.
To connect your Van Raam bicycle to the app, the bicycle's pedal assistance must be enabled. As soon as the display is ready to connect to a smartphone, a Bluetooth icon will appear on the silent smart display. On the smart display found on Van Raam electric bikes from before 2024, the on/off button briefly turns blue.
After this you can connect the bike with the app by pressing the menu button "Add new bike". The app shows the bikes that have been found. Choose the bike with your bike’s frame number.
Important! While connecting, the bike must be nearby (max. 20 meters distance) and the electric motor must be switched on.
Also read the article 'The frame number on the special needs bikes from Van Raam' for a detailed explanation of the frame number.
In the app, you can easily switch between support modes depending on your needs and whether you require more or less assistance. The support modes in the Van Raam e-bike app are: Eco, Eco+, Comfortable, Power and Extra Power. You can switch modes by clicking on the menu item 'Programs.' Select the program of your choice and then click 'Upload Program.'
Important! The bike must be stationary when changing the support mode.
Read the article 'Changing support modes in the Van Raam e-bike app' how to change a program.
The recipes in the app are different cycling programs for your pedal assistance. You can adjust these recipes depending on your needs and whether you need more or less support. The standard programs in the Van Raam E-Bike App are; Eco, Comfort, Power and Extra Power. You can switch recipes by clicking on the menu item 'Recipes'. Click on the recipe of your choice and then click on 'Send to bike'.
Important! The bike must be stationary while changing recipes.
Read in the article 'Changing support modes in the Van Raam e-bike app' how to adjust a recipe step by step.
The menu of the Van Raam e-bike app consists of the following items*:
Home screen: On the home screen, you can see the details of your bike, including the type, color, motor type, and frame number. You can also navigate to other pages from here.
Programs: In the 'Programs' menu item, you can easily switch between support modes.
Settings: Here, you can view your account information, adjust preferences, and deactivate or log out of your account.
Information: This section contains useful links that direct you to the Van Raam website. You can also provide feedback about the app here.
Bikes: On this screen, you can switch between bikes, which is only possible if you have added multiple Van Raam bikes to the app.
* For more information see the page 'Van Raam e-bike app for smart e-bike'.
Do you still have questions about the Van Raam e-bike app, or would you like to know something else? Read the article 'Frequently asked questions Van Raam App' and see if your question is listed. You can also contact us.
The Van Raam bike/e-bike app is a free app for the smartphone. Learn in this article how you can connect an electric Van Raam bicycle to the e-bike app, as a Van Raam bicycle owner and also as a dealer, this can be relevant for service related support tasks.
You can not only adjust the assistance on your bike as a dealer. Read in this article how you can adjust your pedal support yourself via the Van Raam E-Bike App.
Find answers to your questions about the E-Bike app or your Smart E-Bike.
We are happy to assist you! Please check our contact page or contact us directly using the options below.
