Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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At the Van Raam sales department, we also have technical advisors working in the field. Read and watch how a day of technical advisor Stefan may look like and what a technical advisor exactly does.
In the video below, Stefan Heusinkveld visits three customers in the province of North Brabant (in the Netherlands). In this video you see the tricycle Maxi and the recumbent trike Easy Sport.
A technical advisor in the field takes care of test rides and gives advice to future customers. This is not something he does at Van Raam, but at the customer's home or on location. The technical advisor takes several special needs bikes with him (or one if specifically requested), so the customer can make a test ride at home. The bicycle will be adjusted on location to the client's needs and together they make a test ride to see which options and accessories are needed or if a different bicycle is needed. Through our colleagues in the office, a quotation is made, so the bike can be ordered by a Van Raam dealer.
At Van Raam, we also have technical advisors in the office, who provide test rides at Van Raam. This can be in the showroom in Varsseveld or in the Experience Center in Treuchtlingen (South Germany).
A test ride on location with one of our technical advisors from the field is only possible in the Netherlands under certain conditions. This is for example when the municipality (Social Support Act), an occupational therapist and/or a mobility aid specialist must be present at the test ride, they also request the test ride at Van Raam. A Van Raam colleague from the office schedules the appointments in the agenda of the technical advisor in the field.
Here you can see step by step how a day of a technical advisor in the field goes:
The day starts in the morning with loading the required special needs bikes into the Van Raam bus and seeing which routes will be driven and which customers will be visited.
The technical advisor arrives at the customer and briefly gets to know the customer and the accompanying persons.
The required bicycle is then unloaded from the bus and adjusted to the customer's needs and preferences.
With the help of the technical advisor, the customer makes a test ride and together they look at which bike and which options suit the customer best.
Together with the people present, they discuss exactly what needs to be included in the quotation.
The advisor sends the information to a Van Raam colleague in the office, so that a quotation can be made.
The advisor says goodbye to the customer, loads the bicycle(s) back into the bus and continues to the next test ride or to Van Raam/home.
The special needs bikes are unloaded from the bus before the test ride, and reloaded after the test ride.
The special needs bike is adjusted to the client.
The Van Raam technical advisor helps the customer during the test ride.
A test ride with the technical advisor is requested by e.g. the municipality, occupational therapist and/or medical aid specialist.
At Van Raam in Varsseveld you can always make an appointment for a test ride. The spacious showroom displays all Van Raam models and includes many options and accessories. On the bicycle test track, the bicycle can be tested extensively. Interested in a test ride? You can schedule a test drive yourself using our online planner on the test drive page. Read more about test drives at Van Raam on the test ride page.
At some Van Raam dealers, it is also possible to make a test ride. Please contact your local dealer for more information.
Making a test ride with a special needs bike is very important. Everyone has different needs and preferences. During a test ride at Van Raam you will be helped by a technical advisor and you can try out a bike. It is also possible to test a special needs bike at some Van Raam dealers. Read more about testing a Van Raam bike here.
Are you looking for an adapted bicycle? Then taking a test ride is very important. Read in this article 4 important tips for taking a test ride.
Are you curious about the Van Raam showroom? Take a look at the 360 degree video tour in the showroom. Control yourself in which direction you see. Read more about our Sales deprartment in de article.
At our bicycle factory in Varsseveld it is possible to try all adapted bicycles from the Van Raam assortment during a free test ride. To help our customers getting to know our adapted bicycles in the best and safe way, Van Raam has designed a bike test track with various traffic obstacles on which customers (together with a technical adviser) learn to get used to cycling on an adapted bicycle. Read more about the design of this bike test track in this article.
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